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Stauss, Bernd

Effective Complaint Management : The Business Case for Customer Satisfaction by Bernd Stauss, Wolfgang Seidel - 2nd ed. 2019 - Cham Springer International Publishing Imprint,Springer 2019 - 1 recurso en línea IX, 495 p. 223 il., 203 il. col - Springer eBooks Management for Professionals 2192-8096 .


Modo de acceso: World Wide Web

ISBN: 9783319987057

Standard No.: 10.1007/978-3-319-98705-7 doi

Subjects--Topical Terms:
Customer relations-Management
Centros de atención telefónica
Leadership
Negocios

Index Terms--Genre/Form:
Libros electrónicos
Recursos electrónicos

Dewey Class. No.: 658.812