páginas: [259]-261

Introduction: Navigating cultural differences and the wisdom of Mrs. Chen -- Listening to the air, communicating across cultures -- The many faces of polite, evaluating performance and providing negative feedback -- Why versus how, the art of persuasion in a multicultural World -- How much respect Do you want?, leadership, hierarchy and power -- Big D or little d, who decides and how they grow -- The needle not the knife, Disagreeing productively -- How late is late?, scheduling and cross-cultural perceptions of time - Epilogue: Putting the culture map to work