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008			230530s2023 sz | o |||| 0|eng d
020			_a9783031289712
024	7		_a10.1007/978-3-031-28971-2 _2doi
040			_aES-VaUEC _bspa _cES-VaUEC _dES-VaUE
050		4	_aHD30.3 _b2023 EB
100	1	0	_aKvalnes, Øyvind _eautor _4http://id.loc.gov/vocabulary/relators/aut _9518790
245	1	0	_aCommunication Climate at Work : _bFostering Friendly Friction in Organisations _cby Øyvind Kvalnes
250			_a1st ed 2023
264		1	_aCham _c2023 _bSpringer International Publishing
300	0	0	_a1 recurso en línea
336			_atexto _btxt _2rdacontent
337			_aelectrónico _bc _2rdamedia
338			_arecurso electrónico _bcr _2rdacarrier
505	0		_aPart One -- 1.Communication Climate -- 2.Critical Quality Moments -- 3.Bystander Effects -- 4.The Invisible Gorilla -- 5. Blind Spots -- 6.Help -- Part Two -- 7.Friendly Friction -- 8.Tolerance for False Alarms -- 9.Psychological Safety -- 10.Scope for Agency -- 11.Pushing Plus Buttons -- Part Three -- 12.Communication Ethics -- 13.Countering Moral Neutralization -- 14.Whistleblowing -- 15. Further Studies.
506	0		_aOpen Access
520			_a This book explores how members of an organization or group speak to and with each other. An expansion of the author's previous research on fallibility in organizations, the concept of communication climate is related to those of voice climate and psychological safety, both of which focus on the risk of speaking up and raising concerns at work. In this book the author addresses the scope for criticism, dissent and disagreement, but also for praise and encouragement. Beginning with a clear explanation of how and why communication climate is important in organizations, the author introduces the concept of critical quality moments, i.e. situations where a verbal intervention can crucially change the course of events for the better. The book then goes on to describe seven elements that characterize well-functioning communication climates before exploring the concept of communication ethics, and the balance between freedom of speech on the one hand, and speech responsibility on the other. It concludes with suggestions for further studies of communication climate at work. This is an open access book. Øyvind Kvalnes is Professor in the Department of Leadership and Organizational Behaviour at BI Norwegian Business School, Norway. He has facilitated workshops and seminars on communication climate in a range of organisations in the private and public sectors. He is the author of Fallibility at Work (2017), Digital Dilemmas (2020) and Moral Reasoning at Work (2019), all published by Palgrave Macmillan, Øyvind's main research interests are in communication climate, , ethics, moral psychology, leadership, and excellence in organizations.
988			_aSpringer_Business_2023
650		7	_2embne _9273912 _aGestión de recursos humanos
856	4	0	_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-031-28971-2 _zAcceso a este recurso digital (usuarios Universidad Europea de Valencia)
942			_2lcc _cLE
998			_db _b06/2024 _ej _zSI