000			03269nam a22003015i 4500
001			239186
003			ES-VaUE
005			20240306114306.0
007			cr nn 008mamaa
008			210623s2021 sz | o |||| 0|eng d
020			_a9783030727284
024	7		_a10.1007/978-3-030-72728-4 _2doi
040			_aES-VaU _bspa _cES-VaU _dES-VaU
050		4	_aHD9980-9990 _b2021 EB
245	0	0	_aManaging Industrial Services : _bFrom Basics to the Emergence of Smart and Remote Services _cedited by Thomas Friedli, Philipp Osterrieder, Moritz Classen
250			_a1st ed. 2021.
264		1	_aCham _c2021 _bSpringer International Publishing
300			_a1 recurso en línea
336			_atexto _btxt _2rdacontent
337			_aelectrónico _bc _2rdamedia
338			_arecurso electrónico _bcr _2rdacarrier
490	0		_aManagement for Professionals _x2192-810X
505	0		_aPart I: Theoretical Considerations -- Introduction to Managing Industrial Services -- Servitization of Manufacturing Companies -- Fundamentals of Industrial Service Management -- Service Strategy -- Organizational Structure -- Service Innovation -- Service Sales -- Service Operations -- Customer Relationship Management and the Value Network -- Outlook and Summary of Managing Industrial Services -- Part II: Insights from Practice -- Editorial to Managing Industrial Services: Insights from Practice -- Industrial Smart Services Facilitated by the Heidelberg Cloud -- Adaptive Service: Digital Service Platform and the Service Crowd Community -- Enabling the Dealer Network to Deliver Smart Services -- SKF: Rotating Equipment Performance, a Shift in Perspective-From Transactions to Outcomes -- Value Co-creation as Key to Customer Satisfaction in Digital Services Sales -- Applications of a Digital Twin for the Use of Compressed Air Stations: Concepts and Methods for Model-Based Automatic Planning, Design, Control, and Analysis of Compressed Air Stations.
520			_aThe increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
856	4	0	_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-030-72728-4 _zAcceso a este recurso digital (usuarios Universidad Europea de Valencia)
942			_2lcc _cLE
988			_aSpringer_Business_2021
999			_c239186 _d239186