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001			239307
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008			210722s2021 si | o |||| 0|eng d
020			_a9789811625794
024	7		_a10.1007/978-981-16-2579-4 _2doi
040			_aES-VaU _bspa _cES-VaU _dES-VaU
050		4	_aHF54.5-54.56 _b2021 EB
245	0	0	_aService Excellence for Sustainability : _bLessons from Malaysia, Japan, and Taiwan _cedited by Nur Fazidah Elias, Ruzzakiah Jenal, Hazilah Mohd Amin, Hazura Mohamed, Siti Aishah Hanawi
250			_a1st ed. 2021.
264		1	_aSingapore _c2021 _bSpringer International Publishing
300			_a1 recurso en línea
336			_atexto _btxt _2rdacontent
337			_aelectrónico _bc _2rdamedia
338			_arecurso electrónico _bcr _2rdacarrier
505	0		_aContents -- Preface -- List of Abbreviations -- List of Figures -- List of Tables -- Preface -- Chapter I: Introduction to Service Science -- Chapter II: Service Science And Sustainability -- Chapter III: Service sustainability paradigm as a basis for transformative service society -- Chapter IV: Inland Port in Malaysia: Logistical Revisit -- Chapter V: Think Global, Act Local: Strategies to Develop a Sustainable Mobility Program in Promoting Socioeconomic Development for a Better Quality Education,- Chapter VI: Media Psychology in New Era Communication -- Chapter VII: Critical Success Factors for Adopting Servitization Strategy -- Reference -- List of authors (author brief) -- Index.
520			_aThis book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
856	4	0	_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-981-16-2579-4 _zAcceso a este recurso digital (usuarios Universidad Europea de Valencia)
942			_2lcc _cLE
988			_aSpringer_Business_2021
999			_c239307 _d239307