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| 008 | 190131s2019 gw o 001 0 eng d | ||
| 020 | _a9783319987057 | ||
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_a10.1007/978-3-319-98705-7 _2doi |
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| 040 |
_aUAL _bspa _cUAL _erdc _dES-VaUE |
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| 082 | 0 | 4 |
_a658.812 _223 |
| 100 | 1 | _aStauss, Bernd | |
| 245 | 1 | 0 |
_aEffective Complaint Management : _bThe Business Case for Customer Satisfaction _cby Bernd Stauss, Wolfgang Seidel |
| 250 | _a2nd ed. 2019 | ||
| 260 |
_aCham _bSpringer International Publishing _bImprint,Springer _c2019 |
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| 300 | _a1 recurso en línea | ||
| 300 | _aIX, 495 p. 223 il., 203 il. col | ||
| 336 |
_aTexto (visual) _2isbdcontent] _btxt |
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| 337 |
_aelectrónico _2isbdmedia] _bc |
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| 338 |
_2rdacarrier _arecurso electrónico _bcr |
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| 490 | 0 | _aSpringer eBooks | |
| 490 | 1 |
_aManagement for Professionals _x2192-8096 |
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| 538 | _aModo de acceso: World Wide Web | ||
| 650 | 0 | _aCustomer relations-Management | |
| 650 | 0 | _aCentros de atención telefónica | |
| 650 | 0 | _aLeadership | |
| 650 | 4 | _aNegocios | |
| 655 | 4 | _aLibros electrónicos | |
| 655 | 4 | _aRecursos electrónicos | |
| 700 | 1 | _aSeidel, Wolfgang | |
| 710 | 2 | _aSpringerLink (Servicio en línea) | |
| 856 | 4 | 0 |
_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-319-98705-7 _zAcceso a este recurso digital (usuarios Universidad Europea de Valencia) |
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| 998 | _db | ||