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| 020 | _a9783030140885 | ||
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_a10.1007/978-3-030-14088-5 _2doi |
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| 100 | 1 | _aMuñoz-Seca, Beatriz | |
| 245 | 1 | 0 |
_aHow to Get Things Right : _bA Guide to Finding and Fixing Service Delivery Problems _cby Beatriz Muñoz-Seca |
| 250 | _a1st ed. | ||
| 260 | 1 |
_aCham _bSpringer International Publishing _bImprint: Palgrave Macmillan _c2019 |
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| 300 | _a1 recurso en línea | ||
| 300 | _aXXIX, 188 p. 89 il., 19 il. col | ||
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| 650 | 0 | _aProduction management | |
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_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-030-14088-5 _zAcceso a este recurso digital (usuarios Universidad Europea de Valencia) |
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