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017 _a1235595802
_a1244117419
020 _a9783030517656
_qelectronic bk.
020 _a3030517659
_qelectronic bk.
020 _z9783030517649
024 7 _a10.1007/978-3-030-51765-6
_2doi
024 1 _aAU@
_b000068808979
037 _bSpringer
040 _aSFB
_beng
_erda
_cSFB
_dGW5XE
_dEBLCP
_dOCLCO
_dDCT
041 1 _aeng
_hger
050 _aHD30.4 .I58
_b2020 EB
072 7 _aJMAN
_2bicssc
072 7 _aPSY045000
_2bisacsh
072 7 _aJMAP
_2thema
082 0 4 _a303.6/9
_223
100 1 _aMayer, Claude-Hélène.,
_eauthor
245 1 0 _aIntercultural mediation and conflict management training
_ba guide for professionals and academics
_cClaude-Hélène Mayer
264 1 _aCham
_bSpringer
_c[2020]
300 _a1 online resource (xxii, 260 pages)
_billustrations (some color)
336 _atext
_btxt [
_2rdacontent]
337 _acomputer
_bc [
_2rdamedia]
338 _aonline resource
_bcr [
_2rdacarrier]
347 _atext file
_bPDF
_2rda
504 _aIncludes bibliographical references
505 0 _aPart I. Conflict -- Intercultural Conflicts -- Types of Conflict -- Conflict Types -- Conflict Styles -- Causes of Conflict -- Escalation and De-escalation -- Part II. Mediation -- Background to Mediation -- Mediation as a Global Phenomenon -- The Mediation Process -- The role of the Mediator -- Inner Attitudes During Mediation -- Mediation Techniques -- Part III. Intercultural mediation -- Intercultural Competencies in Mediation -- Models of Intercultural Mediation -- The Role of the Mediator in Intercultural Contexts -- Mediation Techniques in Intercultural Contexts -- Challenges in Intercultural Mediations -- Emotions in Intercultural Mediation -- Values and Value Orientations in Intercultural Contexts -- Cultural Orientations and Values in Intercultural Mediation -- Training Materials for Work with Cultural Orientations and Values in Intercultural Mediation -- Part IV. Options for Resolutions -- Approaches for Resolutions as to How to Overcome Cultural Barriers in Intercultural Mediation -- Part V. Perspectives and the Way Forward -- Visions of Intercultural Mediation
520 _aThis book introduces the topic of intercultural mediation and conflict management. Based on the latest scientific research and successful conflict management practices, it provides theoretical insights and practical, self-reflective exercises, role-plays and case studies on conflict, mediation, intercultural mediation, and solution-finding in conflict mediation. The book serves both as a self-learning tool to expand personal competences and cultural sensitivity,and as training material for seminars, workshops, secondary, advanced and higher education and vocational training. It is a valuable contribution to the fields of intercultural conflict mediation and conflict management, intercultural communication, intercultural training and coaching. This is a book about practicing - the applied practice of competent conflict crafts in diverse intercultural contexts. Conflict practitioners, mediators, and intercultural trainers would be inspired by Professor Claude-Hélène Mayer's creative integration of relevant intercultural models with do-able conflict strategies and in reaching intergroup harmony with reflexivity and cultural resonance. -- Professor Stella Ting-Toomey, Human Communication Studies, California State University at Fullerton, USA, and Co-Editor of The SAGE Handbook of Conflict Communication, 2e Given the difficulty and complexity of successful intercultural collaboration and conflict mediation, this is a much-needed addition to cross-cultural positive psychology. It is rich in content and training. I highly recommend it for teaching, corporate training, and for executive coaches. -- Professor Paul T.P. Wong, President International Network on Personal Meaning and President Meaning-Centered Counselling Institute, Toronto, Canada Intercultural conflict resolution is a critically important task in this modern world. This book by Professor Mayer is a welcome handbook on how to use mediation to resolve those conflicts. It should be in the library of every conflict mediator. My congratulations to Professor Mayer for her important work. -- Dan Landis, Founding President, International Academy of Intercultural Research, Affiliate Professor of Psychology, University of Hawaii
546 _aTranslated from German
650 0 _aCulture conflict
650 0 _aIntercultural communication
650 0 _aMediation
650 0 _aPositive psychology
650 0 _aManagement
650 0 _aEmployees-
_xCoaching of
655 4 _aElectronic books
776 0 _z3030517640
856 4 0 _uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-030-51765-6
_zAcceso a este recurso digital (usuarios Universidad Europea de Valencia)
942 _2lcc
_cLE
998 _db