Intro -- Preface -- Acknowledgements -- Contents -- List of Figures -- List of Tables -- List of Case Studies -- 1 Employee Engagement and the Employee Experience -- Employee Engagement Is a Source of Strategic Advantage -- Employee Engagement at a Time of Disruptive Innovation and Continuous Change -- Employee Engagement and the Future of Work -- Employee Engagement -- an Unparalleled Challenge -- an Unparalleled Opportunity -- Sense Making of and Adapting to Complex Environmental Forces -- Case Study: Employee Engagement in Practice -- Wojciech Zytkowiak-Wenzel, PhD -- Revolution in Work

Reevaluation of Employee Engagement -- Employee Engagement-Waves of Evolution -- Employee Engagement-Content and Context -- The Structure of the Book -- References -- 2 What Is Employee Engagement? -- The Practice and Theory of Employee Engagement -- Definitions of Employee Engagement -- Factors Influencing the Definition of Employee Engagement Over Time -- Case Study: Employee Engagement in North America -- Employee Engagement Is a Multi-faceted Construct -- Employee Engagement Has Multiple Drivers or Antecedents -- Conclusion -- References -- 3 Why Is Employee Engagement Important?

Advocacy, Efficiency, Performance-The Case for Employee Engagement -- Employee Engagement Is a Predictor of Organisational Performance -- The Strategic Business Benefits of Employee Engagement -- Strategic Service Benefits of Employee Engagement -- Operational and Managerial Benefits of Employee Engagement -- Case Study: Employee Engagement in the Asia Region -- Sultan Mahmud, General Manager-Human Resources, Eon Group of Industries -- People Management Benefits of Employee Engagement -- Evidence of Outcomes of Employee Engagement Across Business Sectors

Conclusion-The Case for Employee Engagement -- References -- 4 A Model for Employee Engagement -- Employee Engagement-An Individual Construct in an Organisational Context -- Synthesising Perspectives-A Model for Employee Engagement -- The Psychology of Work -- Case Study: Employee Engagement and Social Media -- The Sociology of Work -- The Organisation of Work -- Engagement Driven Strategic HRM and HRD -- Conclusion -- Selected References -- 5 The Psychology of Work and Employee Engagement -- Employee Engagement-When Supply Push Outweighs Demand Pull -- Engagement Is a Psychological State

The Key Elements of the Psychology of Work -- Meaning at Work -- Emotional Presence -- No Fear or Blame -- Positive Mutual Regard -- Case Study: Employee Engagement in China -- Dr Xiaoxian Zhu, Senior Lecturer in Human Resource Management, Teesside University -- The Antecedents of the Psychology of Work -- At the Level of the Organisation -- At the Level of Leaders and Managers -- At the Level of the Team or Network -- At the Level of the Job or Role -- At the Level of the Individual -- Conclusion -- References -- 6 The Sociology of Work and Employee Engagement